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Delivery Policy – SupportedProducts.co.uk

 

Shipping Information

At Supported Products, we are committed to ensuring that your orders are delivered safely and on time. We exclusively partner with major delivery companies to provide reliable and tracked shipping services for all of our customers. Below is a detailed overview of our shipping practices and policies.

Shipping Providers

We only ship using major and trusted delivery companies to ensure your order arrives securely and in good condition. Our shipping partners include:

  • Royal Mail
  • DHL
  • UPS
  • FedEx

All shipments include tracking information, which will be provided to you once your order is dispatched. You can use this tracking number to monitor the progress of your delivery online.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We strive to offer competitive shipping rates and transparent pricing for all deliveries.

Delivery Times

Delivery times may vary depending on your location and the shipping method selected. Below is a general estimate of our delivery timeframes:

  • UK Mainland: 2-3 business days
  • Europe: 3-7 business days
  • International: 7-14 business days

Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as customs delays or public holidays.

Order Tracking

Once your order is dispatched, you will receive an email confirmation containing a tracking number. You can use this number to track your package through the courier’s website and stay updated on its delivery status.

Delivery Delays

While we strive to meet all estimated delivery times, there may be occasional delays beyond our control, such as weather disruptions or courier service issues. In the event of a delay, we will keep you informed and work with the delivery company to resolve any issues as quickly as possible.

Damaged or Lost Shipments

In the rare instance that your package is damaged or lost in transit, please contact us immediately. We will work with the delivery company to resolve the issue and, if necessary, arrange for a replacement or refund.

Contact Us

If you have any questions or concerns regarding your delivery, or if you need assistance with tracking your order, please don’t hesitate to get in touch with us:

Supported Products
Email: office@supportedproducts.co.uk
Phone: Zoiper Click2Dial+44 (0)115 77 88 126      GB